Opportunity log a call missing in lightning

manza 08/09/2018. 1 answers, 29 views
lightning administration

I am another person missing log a call, and I want to add it in the oppportunity.

this is slightly different to some of already questions in stackexchange such as

I can see that a lot of people is/was having the same issue as me, but I decided to create this as mine seems a little bit different, I have follow Salesforce knowledge base article: Knowledge based article

However, I dont have the global action log a call, is not this supposed to be an standard action?

Current production global actions

This is my current set up in the opportunity layoutQuick Actions

And Mobile Actions

This is how it displays in Classic where the log a call is present:

enter image description here

This is in lightningLightning view that miss the call button

1 Answers


manza 08/13/2018.

I finally was able to get it, this was missing from the Global Actions, it is quite weird as this was never deleted, it was just missing.

I get the metadata from a dev org, and deploy it via ant

Package.xml

<?xml version="1.0" encoding="UTF-8"?>
<Package xmlns="http://soap.sforce.com/2006/04/metadata">
    <types>
        <members>LogACall</members>
        <name>QuickAction</name>
    </types>
    <version>43.0</version>
</Package>

In the folder quickActions, I had a file LogACall.quickAction

<?xml version="1.0" encoding="UTF-8"?>
<QuickAction xmlns="http://soap.sforce.com/2006/04/metadata">
    <optionsCreateFeedItem>true</optionsCreateFeedItem>
    <quickActionLayout>
        <layoutSectionStyle>TwoColumnsLeftToRight</layoutSectionStyle>
        <quickActionLayoutColumns>
            <quickActionLayoutItems>
                <emptySpace>false</emptySpace>
                <field>Subject</field>
                <uiBehavior>Edit</uiBehavior>
            </quickActionLayoutItems>
            <quickActionLayoutItems>
                <emptySpace>false</emptySpace>
                <field>WhoId</field>
                <uiBehavior>Edit</uiBehavior>
            </quickActionLayoutItems>
        </quickActionLayoutColumns>
        <quickActionLayoutColumns>
            <quickActionLayoutItems>
                <emptySpace>false</emptySpace>
                <field>Description</field>
                <uiBehavior>Edit</uiBehavior>
            </quickActionLayoutItems>
            <quickActionLayoutItems>
                <emptySpace>false</emptySpace>
                <field>WhatId</field>
                <uiBehavior>Edit</uiBehavior>
            </quickActionLayoutItems>
        </quickActionLayoutColumns>
    </quickActionLayout>
    <standardLabel>LogACall</standardLabel>
    <targetObject>Task</targetObject>
    <type>LogACall</type>
</QuickAction>

Then I was able to added into Salesforce Mobile and Lightning Experience Actions


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